Our Total Call Quality Assurance Program

Our Technical Expertise

  • Customer service reps and specialists average over seven years industry experience
  • Local systems analysts and trainers for customized post-sale support two levels of service management with over twenty-five years combined.
  • Three branch offices

Our Total Call Quality Assurance Program

  • Customer Call-Back within one hour
  • Guaranteed four hour response time
  • Total Call fixes it right on the first call
  • Periodic maintenance is matched to volume, maximizing your uptime
  • Contracts can includes all parts, labor, toner and drums (Excludes paper and staples)
  • Performance management database benchmarks your machine with national population
  • Free loaner machine if a critical outage exceeds twenty-four hours
  • Lifetime repair & replacement warranty

Our Resources

  • Factory Training with ongoing skills updates
  • Laptop diagnostics and online solutions database
  • Technical escalation support from manufacturer engineers
  • Local dispatch and customer service center (no voice mail)
  • Dedicated vehicle fleet
Imaging Path Inc. 5000 Official Office Technology Provider