About Imaging Path
"Slumberland Furniture fully recognizes and appreciates the valuable services that Imaging Path provides to our company. We wholeheartedly recommend that other businesses utilize Imaging Path as well!"
Chuck Keding
System Administrator
Slumberland Furniture
Our Total Call Quality Assurance Program
Our Technical Expertise
- Customer service reps and specialists average over seven years industry experience
- Local systems analysts and trainers for customized post-sale support two levels of service management with over twenty-five years combined.
- Three branch offices
Our Total Call Quality Assurance Program
- Customer Call-Back within one hour
- Guaranteed four hour response time
- Total Call fixes it right on the first call
- Periodic maintenance is matched to volume, maximizing your uptime
- Contracts can includes all parts, labor, toner and drums (Excludes paper and staples)
- Performance management database benchmarks your machine with national population
- Free loaner machine if a critical outage exceeds twenty-four hours
- Lifetime repair & replacement warranty
Our Resources
- Factory Training with ongoing skills updates
- Laptop diagnostics and online solutions database
- Technical escalation support from manufacturer engineers
- Local dispatch and customer service center (no voice mail)
- Dedicated vehicle fleet