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QUALITY SERVICE GUARANTEED

At Imaging Path, our service and support teams have developed a culture that combines a real sense of urgency with the technology expertise to resolve problems quickly and efficiently. Our vision is to build long-term business relationships with our clients, which can only be accomplished by dependable and top-notch service and support.

The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, we’ll have a technician on-site in an average of four hours or less. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction.

Our focus is on the quality of service rather than the quantity of service calls. We emphasize a detailed approach to problem solving that addresses the current needs, looks for all the possible causes and uncovers other potential issues before they impact your productivity. This includes clearly defining what is expected on each and every service call. We offer incentive programs to our technicians to do what is necessary to produce more days between service calls. Our technicians are also offered incentives for reducing the number of incomplete calls. Our main goal is to provide our customers with as much “up time” as possible.

We utilize a performance-based, benchmarking model with access to a national database of more than 1.5 million machines and 2,800 technicians. Our technicians are held to some of the highest standards in the nation.

Our technical staff:

• Is highly certified and skilled
• Has an average of 10 years of experience
• Receives comprehensive training and support in-house
• Is factory-certified and receives extensive manufacturer training on new products and models
• Carries a large inventory of parts in each service vehicle to minimize downtime
• Has computerized dispatch service to reach you quickly
• Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know their “stuff”.